Privacy Policy
Your privacy matters to us. This policy explains how Seridoxon Arc collects, uses, and protects your personal information when you use our investment evaluation services.
Information We Collect
We collect information you provide directly to us when using our investment evaluation platform. This includes personal details you share during account registration, financial information for portfolio analysis, and communication records from your interactions with our support team.
Personal Information
Name, email address, phone number, and professional background details you provide when creating your account or requesting consultation services.
Financial Data
Investment portfolio details, risk tolerance assessments, and financial goals you share for our evaluation and analysis services.
We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and usage patterns. This helps us improve our platform's performance and user experience.
How We Use Your Information
Your information helps us deliver personalized investment evaluation services tailored to your specific financial situation and goals. We analyze your data to provide insights, generate reports, and offer recommendations that align with your investment objectives.
- Provide investment analysis and portfolio evaluation services
- Generate personalized financial reports and recommendations
- Communicate with you about your account and our services
- Send educational content and market insights relevant to your interests
- Improve our platform's functionality and user experience
- Ensure security and prevent fraudulent activities
We may send you newsletters, market updates, and promotional content about our services. You can unsubscribe from these communications at any time using the links provided in our emails or by contacting our support team directly.
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your data in specific circumstances to provide our services effectively and comply with legal requirements.
| Sharing Purpose | Information Shared | Recipients |
|---|---|---|
| Service Delivery | Account and portfolio data | Technology service providers |
| Legal Compliance | Required information only | Regulatory authorities |
| Security Protection | Relevant security data | Cybersecurity partners |
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have several rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.
Access Your Data
Request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to legal and regulatory requirements we must meet.
Limit Processing
Restrict how we use your information for marketing purposes while continuing to receive our core evaluation services.
To exercise any of these rights, contact our privacy team at [email protected]. We'll respond to your request within 30 days and verify your identity before processing any changes to protect your account security.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, or misuse. Our security practices include both technical and organizational safeguards designed to keep your data safe.
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Employee training on privacy and data protection practices
- Secure data centers with physical access controls
- Regular backup and disaster recovery procedures
While we maintain industry-standard security practices, no system is completely immune to security risks. We continuously monitor and update our security measures to address emerging threats and maintain the highest level of protection for your information.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Information
Kept for the duration of your active account plus seven years after account closure for regulatory compliance purposes.
Communication Records
Maintained for three years from the date of last communication to support customer service and resolve any potential disputes.
When we delete your information, we ensure it's removed from all our active systems and backups, except where retention is required by law. You can request early deletion of your data by contacting our support team, subject to our legal obligations.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. These small data files help us remember your preferences and improve our website's functionality.
Essential cookies ensure basic website functionality, while analytics cookies help us understand user behavior and improve our services. Marketing cookies may be used to show you relevant content based on your interests. You can manage cookie preferences through your browser settings.
International Data Transfers
Your personal information is primarily stored and processed within Canada. In some cases, we may transfer data to service providers in other countries to support our operations. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.
Any international transfers are conducted under contractual agreements that require our partners to maintain the same level of data protection we provide. We regularly review these arrangements to ensure your information remains secure regardless of where it's processed.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or by displaying a prominent notice on our website before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The date at the top of this policy indicates when it was last updated. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions About Your Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email us at [email protected]
Call us at +1 (519) 746-1113
Write to us at 516 Menzies Ridge Dr, Nanaimo, BC V9R 2A5, Canada